TSG Technician, United Parcel Service (UPS)

www.ups.com

Provide customer focused support to resolve technology related problems within UPS.

• Install, configure, and deploy computers, printers, scan guns, and more.
• Manage tickets, asset records, and contacts using ServiceNow.
• Manage asset life cycle and security best practices.
• Handle equipment repair and refurbishment cases both internally and externally with vendors.

2022 - Present

Systems Engineer, Capstone Works, Inc.

www.capstoneworks.com

Friendly, proactive, worry-free IT.

• Troubleshoot software, hardware and networking issues over the phone.
• Manage tickets, monitor assets, and remotely access devices using Connectwise products.
• Manage licensing and core functionality of the Microsoft Office 365 suite.
• Maintain and migrate web and email servers in the Microsoft Azure cloud.

2019 - 2022